Transfer Operator Information

Western Union offers a worldwide money transfer service. There are four ways to send money with Western Union: online, ‘Stage and Pay’, in person and by phone.

COVID-19 Update

Western Union advise customers to use the agent locator on the Western Union website to find out if their local agents are open. This advice is for senders in Australia, New Zealand, and for receivers across the Pacific.

Western Union encourage all customers, if possible, to send online, via the Western Union website or App where possible.

As of September 2, 2020, Western Union advise that all Auckland agent locations are open and operating with COVID-19 social distancing measures.

How to send money through Western Union

Sending Money Online

With Western Union, you can send money online. Your receiver can pick up the money as cash at a Western Union agent location. In certain countries, money can be deposited in a bank account or received in a mobile wallet.

How long does Western Union take to transfer money?

There are two speeds of transfer:

Western Union Money in Minutes

You can send ‘Money in Minutes’ which allows the recipient to collect the funds within minutes of sending them. With ‘Money in Minutes’ the sender pays with either a debit or credit card,

WU Stage and Pay

Western Union’s Stage and Pay service is available via two methods from Australia and one method from New Zealand.

1. Western Union via agents (Australia only, not Post Office):

Send money via a kiosk and pay in-store:

Step 1: Enter your money transfer details into the tablet located on the kiosk
Step 2: Present your mobile number, photo ID, cash or debit card at the BP counter for payment
Step 3: Collect your receipt with the Money Transfer Control Number (MTCN). Share the MTCN with your receiver to pick up the mone

2. Send money from your mobile and pay in-store (available in Australia and New Zealand*):

Step 1: Download the Western Union app
Step 2: Enter your money transfer details to start transfer
Step 3: Select “pay in cash” on payment option screen
Step 4: Present your mobile number, photo ID, cash or debit card at any participating store for payment
Step 5: Collect your receipt with the Money Transfer Control Number (MTCN). Share the MTCN with the receiver to pick up the money.

*App-initiated transfers can be completed at all Western Union agents in New Zealand excluding Kiwibank and NZ Post locations.

Sending Money in Person

Western Union has agent locations worldwide. Please visit the Western Union website to find an agent location.

How much does a money transfer cost?

To see Western Union's fees and compare, you can check the comparison tool and enter your country and the country of your recipient.

Contact Information

Australia

www.westernunion.com.au
Customer Service Australia
1800 173 833
Stage and Pay enquiries: 1800 501 500;
Stage and Pay locations: Find a BP location at:
https://www.westernunion.com/au/en/agent-locator.html

New Zealand

www.westernunion.co.nz
Customer Service New Zealand
0800 005 253

Pick up outlets in the Pacific

For more pick up outlets, visit the Western Union Website

Fiji
Post Fiji, Fexco Pacific, Courts Fiji, New World Supermarkets, Nands Pharmacy, Currency Exchange, City Forex

Kiribati
Coral Ace - Kiribati, Coral Ace - Tarawa
Coral Ace Supplies - Tarawa, Coral Sun Airway - Kiribati

Papua New Guinea
Post PNG branches, Bank of South Pacific branches

Samoa
Samoa locations include Le Lagato Resort, Sao & Baby White Store, Sal Le Pel Variety Store, branches of Fexco Pacific, Nukshi Travel and FX services India, SP Phone Services and Aialii Anapu Store

Solomon Islands
Bank of South Pacific branches, Solomon Island Post branches

Tonga
Tonga locations include FEXCO branches throughout Tonga

Tuvalu
Sulani Money Transfer - Funafuti

Vanuatu
Vanuatu locations include including Vanuatu Post and Post agent branches